✨ The Role in One Sentence

Penzilla GmbH is seeking a Senior Customer Success Manager to drive the development and scaling of the Customer Success Department and help clients maximize the potential of the platform.

📋 What You'll Likely Do

• 40%: Introduce new customers to the platform and support them throughout their customer journey.

• 30%: Develop and structure the Customer Success Team from the ground up, creating sustainable processes for long-term success.

• 30%: Identify opportunities and challenges with customers and develop suitable solutions.

🧑‍💻 Profiles Doing This Job

• High Priority: Minimum 3 years of experience in Customer Success Management, preferably in SaaS, HR, or Tech.

• High Priority: Proven success in building and scaling teams and processes in growth phases.

📈 How This Role Will Look on Your CV

• Developed and scaled a Customer Success department in a fast-growing SaaS company.