✨ The Role in One Sentence

We are seeking a Customer Experience Manager to tailor our communication, service, and products to meet customer needs and drive customer happiness.

📋 What You'll Likely Do

• 30%: Manage the entire operational area, including ticket tools, chat tools, and returns management.

• 30%: Lead a small team, delegating tasks efficiently and motivating them in daily business and projects.

• 40%: Analyze customer feedback and returns, identify optimization potential, and collaborate with various teams.

🧑‍💻 Profiles Doing This Job

• High Priority: 1-3 years of professional experience in Customer Experience, Customer Care, or Customer Service.

• High Priority: Strong customer orientation and ability to maintain composure in stressful situations.

• High Priority: Excellent German and English skills; additional foreign language skills are a plus.

📈 How This Role Will Look on Your CV

• Managed customer experience operations in a fast-growing, multichannel brand.