✨ The Role in One Sentence

Sparrow is seeking a Customer Experience Manager - Leave Specialist to lead and develop a team of Leave Specialists, ensuring high customer satisfaction and engagement.

📋 What You'll Likely Do

• 40%: Manage and develop a team of Leave Specialists, driving performance and professional growth.

• 30%: Build relationships with HR partners, leading recurring meetings and ensuring feedback is acted upon.

• 30%: Collaborate with the Sparrow team to collect customer feedback and implement process improvements.

🧑‍💻 Profiles Doing This Job

• High Priority: 3+ years of people management experience.

• High Priority: Experience leading teams of 10-12 individuals.

• High Priority: Clear communicator with the ability to provide direct feedback.

📈 How This Role Will Look on Your CV

• Managed a team of leave specialists in a high-growth environment, improving customer satisfaction and engagement.