✨ The Role in One Sentence

Payrails is seeking a Merchant Onboarding Specialist to drive customer experience and ensure success in the payments strategy team.

📋 What You'll Likely Do

• 40%: Lead the end-to-end onboarding process for new merchants, driving agility and customer satisfaction.

• 30%: Build and manage project plans and onboarding timelines, acting as the single point of contact.

• 30%: Collaborate cross-functionally with Sales, Product, Platform, and Solutions Engineering.

🧑‍💻 Profiles Doing This Job

• High Priority: 3+ years of experience in project or onboarding management.

• High Priority: Experience in a fast-paced, complex B2B or fintech environment.

• High Priority: Comfortable using tools such as Jira, Confluence, Figma.

📈 How This Role Will Look on Your CV

• Led merchant onboarding in a dynamic fintech environment, improving customer satisfaction and efficiency.