✨ The Role in One Sentence

hellomateo is seeking a Customer Support Specialist to handle support requests and contribute to the optimization of support processes.

📋 What You'll Likely Do

• 40%: Handle incoming support requests via chat, email, and phone.

• 30%: Analyze errors and resolve application questions related to our platform.

• 30%: Maintain the internal knowledge database and contribute to the expansion of self-service offerings.

🧑‍💻 Profiles Doing This Job

• High Priority: First experience in (technical) customer support, ideally in a SaaS environment.

• High Priority: Very good German (C2) and solid English (min. B2) skills.

• High Priority: Quick comprehension, basic technical understanding, and enjoyment of digital tools.

📈 How This Role Will Look on Your CV

• Handled customer support requests in a fast-growing software startup.