✨ The Role in One Sentence

Join a fast-growing Berlin startup as a Customer Success Hero, driving customer satisfaction and revenue growth by ensuring clients effectively use our software solution.

📋 What You'll Likely Do

• 30%: Conduct onboardings to familiarize customers with our services and platforms.

• 30%: Develop and deliver training programs tailored to customer needs.

• 40%: Address customer inquiries and resolve issues, ensuring high satisfaction and continuous service improvement.

🧑‍💻 Profiles Doing This Job

• High Priority: Excellent communication skills in both written and spoken form.

• High Priority: Experience in Customer Success, customer care, or a similar role.

• High Priority: Ability to manage multiple tasks simultaneously and work effectively with different departments.

📈 How This Role Will Look on Your CV

• Enhanced customer satisfaction and drove revenue growth through effective onboarding and support strategies.