✨ The Role in One Sentence

TradeLink is seeking a Senior Customer Success Manager to manage customer relationships and drive adoption of their B2B SaaS logistics platform.

📋 What You'll Likely Do

• 30%: Act as a strategic advisor to customers, understanding their business objectives and demonstrating value creation.

• 30%: Build and maintain trusting relationships with customers, developing project champions and identifying key stakeholders.

• 20%: Identify user requirements to enable customer-focused product development.

🧑‍💻 Profiles Doing This Job

• High Priority: 2+ years of experience in a customer-facing role in the logistics industry.

• High Priority: Experience in fast-paced environments such as high-growth start-ups or consulting.

• High Priority: Business fluent in German and English.

📈 How This Role Will Look on Your CV

• Managed customer success for a B2B SaaS logistics platform, driving adoption and value creation.