✨ The Role in One Sentence

casavi GmbH is seeking a Technical Support & Integration Manager to be the interface between customers and internal teams, resolving product questions and supporting interface optimization.

📋 What You'll Likely Do

• 40%: Address complex product questions via phone and ticketing system (Salesforce).

• 30%: Support setup and optimization of interfaces on Windows systems and REST-API basis.

• 30%: Test bugs and new features, ensuring solutions align with KPIs.

🧑‍💻 Profiles Doing This Job

• High Priority: 2+ years in technical customer support or IT-focused education.

• High Priority: Experience with ticket management tools (Jira) and CRM tools (Salesforce).

• High Priority: Database knowledge (SQL, MongoDB).

📈 How This Role Will Look on Your CV

• Managed technical support and integration, contributing to software development and customer satisfaction.