✨ The Role in One Sentence

Provide technical support for macOS and iOS, assisting customers with IT-related questions and resolving inquiries independently.

📋 What You'll Likely Do

• 40%: Provide technical support for macOS and iOS, troubleshooting and resolving customer issues.

• 30%: Respond to customer inquiries via tickets and calls, offering effective solutions.

• 30%: Collaborate with the 1st Level Team, sharing knowledge and assisting with complex inquiries.

🧑‍💻 Profiles Doing This Job

• High Priority: Experience in technical support, focusing on macOS and iOS.

• High Priority: Familiarity with ticket systems and direct customer interaction.

• High Priority: Strong problem-solving skills and a service-oriented mindset.

📈 How This Role Will Look on Your CV

• Provided technical support for macOS and iOS, resolving customer inquiries and contributing to IT operations.