✨ The Role in One Sentence

Building Radar is seeking a Customer Success Manager to ensure customers maximize the value of the platform, driving retention and expansion.

📋 What You'll Likely Do

• 40%: Manage customer relationships, ensuring goals are achieved and renewals are successful.

• 30%: Guide new customers through onboarding, ensuring they quickly see value.

• 30%: Identify upsell and cross-sell opportunities, collaborating with Sales to expand customer usage and revenue.

🧑‍💻 Profiles Doing This Job

• High Priority: 2+ years in a customer-facing role within a B2B SaaS, tech, or data-driven environment.

• High Priority: Strong relationship builder with proven ability to engage stakeholders.

• High Priority: Fluent in both German and English.

📈 How This Role Will Look on Your CV

• Managed customer success in a high-growth SaaS environment, driving retention and expansion.