✨ The Role in One Sentence

Ocumeda is seeking a bilingual Customer Success Manager to support and train partners and customers (e.g., opticians) in offering and improving our telemedicine services.

📋 What You'll Likely Do

• 40%: Train and support partners and customers in utilizing our telemedicine services.

• 30%: Serve as the main point of contact for partners and customers, including on-site visits (travel required).

• 30%: Contribute to operational process improvement and project development.

🧑‍💻 Profiles Doing This Job

• High Priority: Experience as an optician or master optician, ideally with experience in ophthalmology.

• High Priority: Strong understanding of the optician industry in Switzerland.

• High Priority: Fluency in German, French, and English.

📈 How This Role Will Look on Your CV

• Managed customer success initiatives in a telemedicine environment, improving partner engagement and service quality.