✨ The Role in One Sentence

MARKT-PILOT is seeking a Customer Success Manager to drive customer value through strategic support and relationship-building in the industrial OEM space.

📋 What You'll Likely Do

• 40%: Manage a portfolio of strategic accounts across North America, ensuring customers achieve desired outcomes.

• 30%: Lead quarterly business reviews with executive contacts, articulating ROI and impact.

• 30%: Identify opportunities for upselling and cross-selling, aligning the platform with business goals.

🧑‍💻 Profiles Doing This Job

• High Priority: Experience in Customer Success or Account Management in a B2B SaaS environment.

• High Priority: Proven success managing strategic accounts and engaging executive stakeholders.

• High Priority: Strong understanding of the SaaS customer lifecycle and driving Net Revenue Retention.

📈 How This Role Will Look on Your CV

• Managed strategic accounts in the industrial OEM space, driving customer value and achieving business outcomes.