✨ The Role in One Sentence

Drive customer satisfaction and retention across Europe as a Customer Success Manager, ensuring alignment with company values.

📋 What You'll Likely Do

• 40%: Manage a portfolio of 15-20 existing customers, building trust and strong relationships.

• 30%: Identify churn risks and cross/upselling opportunities, working with Sales, Product, and Engineering.

• 30%: Develop and implement customized success plans, tracking progress and ensuring successful outcomes.

🧑‍💻 Profiles Doing This Job

• High Priority: Experience in Customer Success or Account Management, ideally in B2B SaaS.

• High Priority: Proven success in increasing customer satisfaction and net revenue retention.

• High Priority: Fluency in German (C1+) and good English (B2+).

📈 How This Role Will Look on Your CV

• Managed customer success in a fast-growing B2B SaaS environment.