✨ The Role in One Sentence

Drive customer satisfaction and retention across Europe as a Customer Success Manager, ensuring alignment with company values and inspiring customer journeys.

📋 What You'll Likely Do

• 40%: Manage a portfolio of 15-20 existing customers, building trusting business relationships and conducting regular business reviews.

• 30%: Identify churn risks and cross-selling opportunities, working closely with sales, product, and engineering teams.

• 30%: Develop and implement customized success plans, ensuring successful execution and actively contributing to the Customer Success strategy.

🧑‍💻 Profiles Doing This Job

• High Priority: Experience in Customer Success or Account Management, ideally in a B2B SaaS environment.

• High Priority: Proven success in increasing customer satisfaction and net revenue retention.

• High Priority: Fluency in German and Italian (C1+) as well as good English (B2+).

📈 How This Role Will Look on Your CV

• Managed strategic customer relationships, driving satisfaction and revenue growth in a European market.