✨ The Role in One Sentence

1NCE is seeking a Customer Care Manager to oversee customer service operations and improve customer satisfaction.

📋 What You'll Likely Do

• 30%: Manage customer care processes and coordinate with external service providers.

• 25%: Monitor SLA compliance and track customer inquiries.

• 25%: Analyze customer feedback and implement measures to enhance satisfaction.

🧑‍💻 Profiles Doing This Job

• High Priority: Experience in Customer Service.

• High Priority: Fluent in German and English.

• High Priority: Strong knowledge of Microsoft Office tools.

📈 How This Role Will Look on Your CV

• Improved customer care processes and enhanced overall customer experience.