✨ The Role in One Sentence

Plancraft is seeking a Customer Support Specialist to provide excellent support to our customers and help them succeed with our SaaS solution.

📋 What You'll Likely Do

• 60%: Handle customer inquiries via phone and email, providing timely and effective solutions.

• 20%: Collaborate with other teams to resolve customer issues and ensure customer satisfaction.

• 20%: Contribute to the knowledge base by documenting solutions to common problems.

🧑‍💻 Profiles Doing This Job

• High Priority: Technical understanding and ability to explain complex issues simply.

• High Priority: Excellent communication and teamwork skills.

• High Priority: Experience in customer support or success, preferably in a startup environment.

📈 How This Role Will Look on Your CV

• Provided outstanding customer support in a fast-growing SaaS company.