✨ The Role in One Sentence

Join MILES as a Customer Care Specialist, resolving complex customer issues related to fees, invoices, and fraud with excellent communication and problem-solving skills.

📋 What You'll Likely Do

• 40%: Assist customers with issues related to fines, fraud, and payment inquiries.

• 30%: Conduct extensive research using driving data, invoices, and other indicators.

• 30%: Manage written communication with customers, authorities, and external service providers.

🧑‍💻 Profiles Doing This Job

• High Priority: Experience in a commercial field or relevant education/studies.

• High Priority: Excellent communication skills and customer service experience.

• High Priority: Proficiency in German at a native speaker level and strong English skills.

📈 How This Role Will Look on Your CV

• Resolved complex customer issues in a fast-paced customer service environment.