✨ The Role in One Sentence

We are seeking a Customer Care Quality & Training Specialist to enhance our Customer-Care-Team.

📋 What You'll Likely Do

• 30%: Conduct monthly Quality Checks and share results with the Quality & Training Team and Customer Care Team Leads.

• 30%: Develop and create targeted trainings/coachings to improve quality in Customer Care.

• 20%: Deliver ideas for projects to maintain and optimize quality standards.

🧑‍💻 Profiles Doing This Job

• High Priority: Experience in Quality & Training within a Customer Care Team.

• High Priority: Excellent German (C2) and English (C1) skills.

• High Priority: Strong analytical skills and structured approach.

📈 How This Role Will Look on Your CV

• Improved customer care quality through targeted training and quality checks.