✨ The Role in One Sentence

MILES Mobility is seeking a Junior Quality & Training Manager to enhance customer care quality through checks, training, and process optimization.

📋 What You'll Likely Do

• 30%: Conduct monthly quality checks and share results with the Quality & Training team and Customer Care Team Leads.

• 30%: Develop and deliver targeted training/coaching to improve quality in Customer Care.

• 40%: Identify process and knowledge gaps and provide feedback to the teams.

🧑‍💻 Profiles Doing This Job

• High Priority: Experience in Quality & Training within a Customer Care team.

• High Priority: Strong German (C2) and English (C1) language skills.

• High Priority: Analytical skills and ability to quickly grasp complex processes.

📈 How This Role Will Look on Your CV

• Improved customer care quality through targeted training and process optimization.