✨ The Role in One Sentence

We are seeking a Head of Customer Success Management to prioritize customer satisfaction, loyalty, and retention, leading strategies and initiatives to strengthen customer satisfaction and develop the team.

📋 What You'll Likely Do

• 30%: Optimize and establish new structures and processes in Customer Success Management and develop KPIs.

• 30%: Plan and lead strategic projects to increase customer success.

• 40%: Lead and develop the Customer Success Management Team to elevate customer care.

🧑‍💻 Profiles Doing This Job

• High Priority: Experience in Customer Success Management/Key Account Management in a scale-up environment.

• High Priority: Experience in B2B SaaS or a related product area.

• High Priority: Strong analytical thinking and excellent project management skills.

📈 How This Role Will Look on Your CV

• Led Customer Success Management in a fast-growing B2B SaaS company.