Head of Customer Success Management / Account Management
• Lead
• On-Site
• Sales & Account Management
Mark status as:
✨ The Role in One Sentence
voiio is seeking a Head of Customer Success Management / Account Management to ensure customer satisfaction, loyalty, and long-term retention.
📋 What You'll Likely Do
30%: Lead and develop a 4-person Customer Success Team, providing training and coaching.
30%: Develop and implement strategies to optimize processes and drive customer engagement.
40%: Drive customer development to increase Net Dollar Retention (NDR) and minimize churn through up- and cross-selling.
🧑💻 Profiles Doing This Job
High Priority: Several years of experience in Customer Success Management/Account Management.
High Priority: Experience in a fast-paced environment (e.g., fast-growing start-up, top-tier management consulting).
High Priority: Strong analytical skills and excellent project management skills.
📈 How This Role Will Look on Your CV
Led customer success initiatives in a high-growth social impact start-up.