✨ The Role in One Sentence

Humanoo is seeking a Customer Support Agent to be the first point of contact for customers, ensuring their satisfaction through timely and effective query resolution.

📋 What You'll Likely Do

• 60%: Respond to customer inquiries via email, providing timely and helpful assistance.

• 20%: Troubleshoot issues and resolve customer complaints with empathy and patience.

• 20%: Collaborate with the product team to escalate bugs and improve user experience.

🧑‍💻 Profiles Doing This Job

• High Priority: Excellent written and verbal communication skills in German and English.

• High Priority: Strong problem-solving skills and ability to think on your feet.

• High Priority: Empathetic attitude with the ability to de-escalate difficult situations.

📈 How This Role Will Look on Your CV

• Provided exceptional customer support, resolving inquiries and improving user satisfaction.