✨ The Role in One Sentence

Moss is seeking a Customer Support Specialist to support German and Dutch customers by resolving queries and improving customer experience.

📋 What You'll Likely Do

• 60%: Handle customer support queries via calls, chat, and emails, acting as the first point of contact.

• 20%: Build cross-functional relationships with Payment Operations, Underwriting, and Product departments to find fast solutions for customers.

• 20%: Innovate and optimize internal processes to elevate the customer experience.

🧑‍💻 Profiles Doing This Job

• High Priority: Previous experience in a customer-facing role, preferably with B2B/SaaS products.

• High Priority: Fluent Dutch (C1), German (B2), and English (C1) skills.

• High Priority: Methodical thinker with proactive problem-solving skills.

📈 How This Role Will Look on Your CV

• Independently handled customer support queries and improved customer experience in a fast-paced environment.