✨ The Role in One Sentence

Yoummday is seeking an Operations Manager to oversee customer service projects, manage team leads, and drive process improvements.

📋 What You'll Likely Do

• 30%: Manage customer service projects, overseeing operational and process-related aspects.

• 30%: Lead and coach team leads to motivate their teams to peak performance.

• 20%: Analyze project KPIs, identify areas for improvement, and drive optimizations.

• 20%: Coordinate with internal and external stakeholders to ensure seamless processes and positive outcomes.

🧑‍💻 Profiles Doing This Job

• High Priority: Experience in project management and team leadership.

• High Priority: Fluent in German and comfortable communicating in English.

• High Priority: Strong analytical and problem-solving skills.

📈 How This Role Will Look on Your CV

• Managed customer service projects, leading teams and driving process improvements in a dynamic environment.