✨ The Role in One Sentence

Yoummday is seeking an Operations Manager to oversee customer service projects, manage team leads, and ensure high-quality execution.

📋 What You'll Likely Do

• 30%: Manage customer service projects, overseeing operational and process-related aspects.

• 30%: Lead and coach remote customer care team leads to maximize customer satisfaction and sales performance.

• 40%: Analyze KPIs, identify areas for improvement, and drive timely optimizations.

🧑‍💻 Profiles Doing This Job

• High Priority: University degree and several years of professional experience in consulting or a dynamic scale-up.

• High Priority: Excellent MS Office skills (especially Excel and PowerPoint) and fluent in English.

• High Priority: Experience in project management and team leadership, ideally in a contact center environment.

📈 How This Role Will Look on Your CV

• Managed customer service operations, leading teams and driving process improvements in a dynamic environment.