✨ The Role in One Sentence

We are seeking an Operations Manager to oversee customer service projects, lead teams, and drive process improvements in a hybrid model in Sofia, Bulgaria.

📋 What You'll Likely Do

• 40%: Manage a customer service project, overseeing operational and process-related aspects.

• 30%: Lead and coach remote customer care team leads to maximize customer satisfaction and sales performance.

• 30%: Analyze KPIs, identify areas for improvement, and drive timely optimizations.

🧑‍💻 Profiles Doing This Job

• High Priority: Experience in project management and team leadership, ideally in a contact center environment.

• High Priority: Fluent in German and comfortable communicating in English.

• High Priority: Confident and self-assured presence with a good sense of humor.

📈 How This Role Will Look on Your CV

• Led customer service projects, managed teams, and drove process improvements in a dynamic environment.