✨ The Role in One Sentence

Yoummday is seeking an Operations Manager Sales to oversee customer service projects and lead teams to maximize customer satisfaction and sales performance.

📋 What You'll Likely Do

• 40%: Manage a customer service project, overseeing operational and process-related aspects.

• 30%: Lead and coach team leads to motivate their teams to peak performance.

• 30%: Analyze key KPIs, identify areas for improvement, and implement solutions.

🧑‍💻 Profiles Doing This Job

• High Priority: Experience in project management and team leadership, ideally in a contact center environment with a sales focus.

• High Priority: Fluent in German and comfortable communicating in English.

📈 How This Role Will Look on Your CV

• Managed customer service projects, achieving profitability and high customer satisfaction.