✨ The Role in One Sentence

We are looking for an Operations Manager (m/f/d) to take responsibility for a customer service project, overseeing operational and process-related aspects.

📋 What You'll Likely Do

• 30%: Act as the primary point of contact for clients, implementing their requirements and ensuring high-quality execution.

• 30%: Lead and coach remote customer care team leads to motivate their teams to peak performance.

• 40%: Analyze KPIs, identify areas for improvement, and drive timely optimizations.

🧑‍💻 Profiles Doing This Job

• High Priority: Experience in project management and team leadership, ideally in a contact center environment.

• High Priority: Fluent in German and comfortable communicating in English.

• High Priority: Strong commitment to quality and ability to adapt to fast-changing situations.

📈 How This Role Will Look on Your CV

• Led a customer service project, managing team leads and freelancers to achieve high customer satisfaction and sales performance.