✨ The Role in One Sentence

plancraft GmbH is looking for a Customer Support Specialist to assist customers with technical issues and questions, ensuring satisfaction.

📋 What You'll Likely Do

• 60%: Handle customer inquiries via written and phone channels, providing solutions and ensuring satisfaction.

• 20%: Collaborate with teams to resolve customer issues and improve satisfaction.

• 20%: Contribute to a knowledge base to efficiently address recurring issues and improve processes.

🧑‍💻 Profiles Doing This Job

• High Priority: Technical understanding and ability to explain complex issues simply.

• High Priority: Customer-focused with excellent communication skills.

• High Priority: Structured working style, even in stressful situations.

📈 How This Role Will Look on Your CV

• Provided customer support in a fast-paced SaaS environment.