✨ The Role in One Sentence

roadsurfer is seeking a Customer Success Expert Claims to support customers and coordinate complaint cases related to vehicle rentals.

📋 What You'll Likely Do

• 60%: Provide first-level support to customers, offering solutions in challenging travel situations and ensuring case resolution.

• 40%: Coordinate complaint cases related to vehicle rentals, working closely with Finance and CX departments to optimize processes.

🧑‍💻 Profiles Doing This Job

• High Priority: Experience in customer service and a passion for creatively solving complex situations.

• High Priority: Excellent communication skills in both German and English.

📈 How This Role Will Look on Your CV

• Provided comprehensive customer support and managed complaint resolution in the vehicle rental industry.