✨ The Role in One Sentence

Lead a team of Customer Success Managers, developing scalable processes to deliver sustainable value to customers and drive customer retention and expansion.

📋 What You'll Likely Do

• 30%: Lead, coach, and develop a team of CSMs, fostering a performance-driven culture.

• 30%: Define and implement strategies to increase customer loyalty, usage, and expansion.

• 20%: Collaborate with Product and Data Teams to ensure the platform meets customer requirements.

🧑‍💻 Profiles Doing This Job

• High Priority: Experience in Customer Success or Account Management, ideally in a B2B-SaaS company.

• High Priority: Leadership experience in managing and developing teams.

• High Priority: Excellent communication skills in German and English.

📈 How This Role Will Look on Your CV

• Led a Customer Success team, implementing strategies to improve customer retention and drive expansion in a SaaS environment.