✨ The Role in One Sentence

Support the advancement of our Customer Care solution Zendesk and its connection to other systems, focusing on automation and AI training.

📋 What You'll Likely Do

• 30%: Identify optimization potentials in Zendesk and develop technical solutions.

• 30%: Automate incoming tickets using available resources.

• 20%: Support the creation and maintenance of knowledge databases for A.I. and Customer Care.

• 20%: Train and monitor the performance of A.I. and other automations.

🧑‍💻 Profiles Doing This Job

• High Priority: Currently enrolled in a German university in Computer Science or a related field.

• High Priority: Passionate about A.I. and Automation.

• High Priority: Fluent in German and English (C1 level).

📈 How This Role Will Look on Your CV

• Developed and optimized A.I. solutions for customer care in a fast-growing tech company.