✨ The Role in One Sentence

We are seeking a Freelance Quality & Team Manager to ensure the quality of performance of customer service representatives in the telecommunications industry.

📋 What You'll Likely Do

• 40%: Manage and develop a team of up to 25 freelance customer service representatives.

• 30%: Conduct individual coaching sessions and call monitoring to identify strengths and areas for improvement.

• 30%: Analyze training needs and conduct online workshops to improve quality standards.

🧑‍💻 Profiles Doing This Job

• High Priority: Experience as a Team Leader, Coach, or Quality Manager in customer service.

• High Priority: Experience in the telecommunications industry.

• High Priority: Excellent communication skills in German and English.

📈 How This Role Will Look on Your CV

• Managed and developed a remote team to achieve high quality standards in customer service.