✨ The Role in One Sentence

Maven Clinic is seeking a Member Services Associate to engage with members and assist with billing, claims, and insurance reimbursements.

📋 What You'll Likely Do

• 40%: Engage with Maven members over messaging, live chat, and phones, addressing inquiries and providing support.

• 30%: Assist members with billing, claims, and insurance reimbursements, ensuring proper documentation and processing receipts.

• 30%: Provide general support regarding Maven Wallet member issues and triage tickets for streamlined service.

🧑‍💻 Profiles Doing This Job

• High Priority: 1-2 years of member-facing experience in support, preferably in the fertility benefits space.

• High Priority: 1+ years of billing, claims, and insurance reimbursement experience.

• High Priority: Strong customer service orientation and empathy.

📈 How This Role Will Look on Your CV

• Engaged with members and resolved billing/claims issues in a fast-paced virtual clinic environment.