✨ The Role in One Sentence

Plancraft GmbH is seeking a Customer Support Specialist to provide excellent support to customers using SaaS/B2B solutions.

📋 What You'll Likely Do

• 60%: Handle customer inquiries via phone and email, providing solutions and ensuring satisfaction.

• 20%: Collaborate with internal teams to resolve customer issues and improve processes.

• 20%: Document solutions and contribute to the knowledge base.

🧑‍💻 Profiles Doing This Job

• High Priority: Technical understanding and problem-solving skills.

• High Priority: Excellent communication and customer service skills.

📈 How This Role Will Look on Your CV

• Provided customer support for a SaaS B2B company, improving customer satisfaction and retention.