✨ The Role in One Sentence

We are looking for a Junior Project Manager Customer Care to oversee cross-departmental projects from initiation to go-live, driving process improvements and ensuring timely execution.

📋 What You'll Likely Do

• 40%: Manage and oversee cross-departmental projects, ensuring timely and successful implementation.

• 30%: Conduct process analyses to identify areas for improvement and initiate relevant projects.

• 10%: Support the Head of Customer Care in organizational matters.

🧑‍💻 Profiles Doing This Job

• High Priority: Experience in project or team management within Customer Care.

• High Priority: Strong communication and assertiveness skills.

• High Priority: Familiarity with Customer Care and Project Management tools like Zendesk or Linear.

📈 How This Role Will Look on Your CV

• Successfully managed and implemented cross-departmental projects, improving Customer Care processes and efficiency.