✨ The Role in One Sentence

1NCE is seeking a Customer Care Manager to oversee customer care processes and enhance customer satisfaction.

📋 What You'll Likely Do

• 30%: Manage customer care processes, coordinating with external service providers.

• 25%: Ensure SLA compliance and track customer inquiries.

• 25%: Evaluate customer feedback and implement measures to enhance satisfaction.

🧑‍💻 Profiles Doing This Job

• High Priority: Experience in Customer Service.

• High Priority: Fluent in German and English.

• High Priority: Strong knowledge of Microsoft Office tools.

📈 How This Role Will Look on Your CV

• Managed customer care processes in a dynamic IoT environment.