1nce

Growth

Pioneering global IoT connectivity with a flat-rate model.

Website

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Funding

€45M

HQ City

Cologne

Revenue Model

B2B/B2C

Employee Count

201-500

Last Round

06/2022

Stage

Growth

Team Growth

18%

Website Growth

4%

IoT Support Technician

1nce

Pioneering global IoT connectivity with a flat-rate model.

Pioneering global IoT connectivity with a flat-rate model.

Cologne

Taufkirchen

• Mid-Level

• Remote

• Other Engineering

2025-04-29 0:02:13

2025-04-29 0:02:13

About Company
About Company
About Company

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TL;DR

TL;DR
✨ The Role in One Sentence

Join 1NCE as an IoT Support Specialist, providing second-level technical support to customers in the APAC region and contributing to team efficiency.

📋 What You'll Likely Do

  • 60%: Deliver second-level technical support through a ticketing system, resolving complex customer issues.

  • 20%: Collaborate with internal teams, sharing technical expertise to improve team performance.

  • 20%: Document technical cases and drive innovation through process improvements and automation.

🧑‍💻 Profiles Doing This Job

  • High Priority: Strong interest in telecommunications or IT with basic knowledge of network protocols.

  • High Priority: Advanced technical troubleshooting skills and familiarity with ticketing systems.

  • High Priority: Exceptional communication skills and a proactive approach to problem-solving.

📈 How This Role Will Look on Your CV

  • Provided second-level technical support in a rapidly evolving IoT environment.

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