✨ The Role in One Sentence

As a Member Support Pro Associate, you will provide first-class service to paid account members, primarily through phone support.

📋 What You'll Likely Do

• 60%: Communicate daily with customers mainly over the phone, providing first-class support over chat and email.

• 20%: Follow established procedures and guidelines, participating in creating new processes or improving existing ones.

• 20%: Monitor usage and identify new opportunities based on customer feedback and industry trends.

🧑‍💻 Profiles Doing This Job

• High Priority: Comfortable talking to customers on the phone and have experience liaising with member queries.

• High Priority: Minimum of 1.5 years of relevant experience as a phone customer support associate.

• High Priority: Very good verbal and written English (C1 or higher).

📈 How This Role Will Look on Your CV

• Provided exceptional member support in a fast-growing fintech environment.