✨ The Role in One Sentence

We are seeking a Customer Support Specialist with German to provide excellent support to our German-speaking members.

📋 What You'll Likely Do

• 40%: Provide support to members via various channels, resolving their queries and issues.

• 30%: Identify and highlight areas for improvement in processes and support materials.

• 30%: Mentor new team members and assist with back-office tasks.

🧑‍💻 Profiles Doing This Job

• High Priority: Excellent spoken and written German and English skills.

• High Priority: Experience in customer service, preferably in the finance industry.

• High Priority: Proficiency in tools like Kustomer, GSuite, and Jira.

📈 How This Role Will Look on Your CV

• Provided exceptional customer support in a fast-paced fintech environment.