✨ The Role in One Sentence

Tide is seeking a Senior Operations Analyst to shape financial services operations in India, focusing on scaling India Payments.

📋 What You'll Likely Do

• 40%: Support Product Owners to manage cross-functional technical projects and engage with external partners.

• 30%: Act as the voice of the customer, providing Level 3 support to member support and guiding operations towards constant improvement.

• 30%: Interact with VP/SVP level, presenting research to internal and external audiences.

🧑‍💻 Profiles Doing This Job

• High Priority: Experience in finance, consulting, technology, or operations.

• High Priority: Knowledge of the Payments landscape and financial market in India.

• High Priority: Familiarity with Jira and Confluence.

📈 How This Role Will Look on Your CV

• Played a key role in shaping financial services operations, focusing on scaling payments and improving processes.