✨ The Role in One Sentence

Tide is seeking a Product Manager-MOps to elevate support operations to a world-class standard.

📋 What You'll Likely Do

• 25%: Assess opportunities and drive innovation by analyzing user behavior and leveraging data-driven insights.

• 25%: Lead the implementation of regulatory and compliance standards, integrating them into the product roadmap.

• 25%: Manage the delivery of new features and requirements from other teams to elevate the member experience.

🧑‍💻 Profiles Doing This Job

• High Priority: 3+ years of product management experience with a focus on Customer Support.

• High Priority: Domain knowledge in fintech/financial services.

• High Priority: Deep knowledge of the support landscape and CRM systems.

📈 How This Role Will Look on Your CV

• Developed and managed support platform features in a high-growth fintech environment.