✨ The Role in One Sentence

Tide is seeking a Customer Support Agent with French to provide excellent support to French-speaking members and help them succeed.

📋 What You'll Likely Do

• 40%: Provide support to members via various channels, addressing their inquiries and resolving issues.

• 30%: Identify and highlight areas for improvement in processes and member experience.

• 30%: Mentor new team members and assist with back-office tasks.

🧑‍💻 Profiles Doing This Job

• High Priority: Excellent spoken and written French and English skills.

• High Priority: Experience in customer service, preferably in the finance industry.

• High Priority: Proficiency in industry tools such as Kustomer, GSuite, and Jira.

📈 How This Role Will Look on Your CV

• Provided exceptional customer support in a fast-growing fintech environment.