✨ The Role in One Sentence

Tide is seeking a Team Lead with French language skills to manage a team, improve processes, and ensure smooth member support operations.

📋 What You'll Likely Do

• 30%: Manage agents, assist with difficult cases, and provide guidance.

• 30%: Analyze data, spot patterns, and improve processes and work practices.

• 20%: Mentor employees, monitor progress, and remove blockers.

🧑‍💻 Profiles Doing This Job

• High Priority: Experience in customer service (3+ years).

• High Priority: Previous experience in leading a team and managing people.

• High Priority: Excellent communication skills in English and French (C1/C2 level).

📈 How This Role Will Look on Your CV

• Led a team in a fast-moving fintech company, improving member support processes and satisfaction.