✨ The Role in One Sentence

We are looking for an Escalations Manager to oversee employee performance, training, and compliance within the Escalations and Vulnerable Members teams.

📋 What You'll Likely Do

• 30%: Ensure high-quality fulfilment of Team Leads’ and Senior Associates’ responsibilities.

• 30%: Oversee Escalations and Vulnerable Members teams’ compliance with FCA and industry standards.

• 40%: Manage tasks, schedules, and operationally lead Team Leads and Senior Associates.

🧑‍💻 Profiles Doing This Job

• High Priority: Excellent spoken and written English skills.

• High Priority: Minimum of 4 years of people management experience.

• High Priority: Proven track record in Managing Servicing Teams.

📈 How This Role Will Look on Your CV

• Managed escalations and vulnerable members teams ensuring compliance and high-quality service.