✨ The Role in One Sentence

Tide is seeking a Customer Support Associate - L2 to provide exceptional support to UK businesses, resolving issues and improving member experience.

📋 What You'll Likely Do

• 40%: Provide level 2 support, addressing complex member issues with detailed product knowledge.

• 30%: Identify and report patterns to improve product and member experience.

• 30%: Deliver feedback to Product and Operations Managers and track product performance.

🧑‍💻 Profiles Doing This Job

• High Priority: Exceptional spoken and written English skills.

• High Priority: Experience with ticketing CRMs, GSuite, Jira, and Excel.

• High Priority: Experience in Customer Service for the finance industry.

📈 How This Role Will Look on Your CV

• Provided high-level customer support in a rapidly growing fintech environment.